This page is a consumer summary of our Marketplace Terms. It is intended to be readable in about five minutes. The binding document title remains Marketplace Terms. For the complete legal text, contact [email protected].
PLEASE READ THESE MARKETPLACE TERMS CAREFULLY. By placing an order through Bumi, you agree to these Marketplace Terms (also called consumer ordering terms), our Terms of Service, and our Privacy Policy.
These Terms govern your purchase of food and related goods from independent merchants through Bumi (the "Platform"). The Platform is operated by BumiSoft LLC, which provides technology only and is not the seller of your order.
For orders in Malaysia, MKN Technologies ("TSP", "we" where the TSP is identified as merchant of record) acts as merchant of record for payment, receipts, applicable tax collection, and refunds required by law, under Malaysian law (Consumer Protection Act 1999).
When you place an order through the Platform in Malaysia, the following parties are involved:
MKN Technologies is a sole proprietorship (not a Sdn. Bhd.) registered in Malaysia.
You are responsible for making informed decisions about your purchases, including reviewing allergen information and exercising judgment about food safety. This exists alongside the merchant's duty to provide safe products and your statutory remedies under Consumer Claims Tribunal for disputes up to RM 50,000; Malaysian courts otherwise.
Merchants on Bumi are independent businesses. They are not employees, agents, or partners of Bumi, the TSP, or BumiSoft LLC.
Your purchase creates a relationship with the merchant for the goods ordered. The TSP acts as merchant of record for payment processing only, as described above.
Your checkout total may include the components below. All amounts are shown before you confirm your order.
Currency: Malaysian Ringgit (MYR).
Receipts for your order are issued by MKN Technologies as merchant of record.
| Component | What it is |
|---|---|
| Order subtotal | Menu prices set by the merchant |
| Platform fee | Service fee for using the Platform (shown at checkout) |
| Delivery fee | Cost of delivery, if applicable |
| SST | SST as applicable under Malaysian law |
| Processing fee | Payment processor charges, if shown at checkout |
Contact MKN Technologies through the Platform for order and payment issues. Approved refunds are processed to your original payment method within 5–14 business days.
Your statutory rights under Consumer Claims Tribunal for disputes up to RM 50,000; Malaysian courts otherwise are not waived by these Terms.
You may bring claims to the Consumer Claims Tribunal for disputes up to RM 50,000, where applicable.
Delivery and pickup are performed by merchants or independent delivery partners. They are not employees of the TSP or the Platform operator.
Delivery time estimates are estimates only, not guarantees. Actual time depends on preparation, traffic, weather, driver availability, and your location.
If you are not available when delivery is attempted, the order may be left in a safe location where permitted, returned to the merchant, or handled per merchant policy. You may remain responsible for payment as shown at checkout.
For urgent medical symptoms, call 999 first. You may then report the incident to MKN Technologies through the Platform.
Bumi and the TSP do not inspect merchant kitchens or guarantee food safety.
Violation may result in suspension or termination of your access to the Platform.
Contact MKN Technologies at [email protected] for order, payment, and delivery disputes. We will try to resolve issues within 30 days where possible.
If informal resolution fails, either party may request mediation through Malaysian Mediation Centre (MMC) before court or arbitration proceedings, except where urgent injunctive relief is required.
If mediation does not resolve the dispute, binding arbitration may apply under Asian International Arbitration Centre (AIAC), Kuala Lumpur, under AIAC Arbitration Rules, except where prohibited by applicable consumer law.
You may bring claims to the Consumer Claims Tribunal for disputes up to RM 50,000, where applicable.
For court proceedings, disputes are subject to the courts of Kuala Lumpur, Malaysia, without limiting your right to bring claims in your home jurisdiction where required by law.
To the maximum extent permitted by applicable law, MKN Technologies and BumiSoft LLC are not liable for foodborne illness, allergic reactions, injuries from merchant products, delivery delays, driver conduct, or merchant business practices.
Where permitted by law, liability for any claim is limited to the amount you paid for the specific order giving rise to the claim, or RM 500, whichever is greater.
These limitations do not apply to death or personal injury caused by negligence, gross negligence, or wilful misconduct where such limitation is prohibited by law.
Nothing in these Terms limits rights that cannot be excluded under Consumer Claims Tribunal for disputes up to RM 50,000; Malaysian courts otherwise, including statutory warranty and consumer refund rights where applicable.
These Terms are governed by the laws of Malaysia for transactions processed by MKN Technologies, including Malaysian law (Consumer Protection Act 1999).
We may update these Terms from time to time. For material changes, we will provide reasonable notice where required. Continued use of the Platform after changes take effect means you accept the updated Terms.
Technical and software issues:
30 N Gould St Ste R, Sheridan, WY 82801, USA
If you do not agree to these Terms, do not place orders through the Platform.
MKN Technologies — orders, payments, refunds: [email protected]
BumiSoft LLC — platform technology: [email protected]
